The humane side of e-health

Healthcare is digitizing at high speed. From smart apps to patient portals and automated triage systems, e-health has become part of everyday practice. This digital transformation is essential to relieve the growing pressure on care providers. Still, many patients and professionals wonder: with all this technology, does care remain personal?

Technology as an extension of personal attention

E-health often focuses on processes, systems and efficiency. But care is, and will always be,  about people. Digital tools can be smart, but their real value lies in improving the experience for both patient and provider. Technology should support, not replace.

Think of video consultations. For some patients, they’re a game-changer: faster access without travel stress. Or consider apps that let people monitor their blood pressure, blood sugar or mood. These data help care providers offer more targeted, personalized advice during consultations. In this way, technology strengthens the relationship rather than disrupting it.

Putting patients in control, without losing touch

A key advantage of e-health is putting more control in patients’ hands. With user-friendly portals, they can schedule appointments, view test results or ask questions themselves. At the same time, there’s always room for personal contact where it matters. By digitalizing routine tasks, care teams gain time for human attention in complex or emotional situations.

For older adults or people with disabilities, ease of use is essential. That’s why at Squad Apps we design digital solutions that are intuitive, written in clear language, with simple step-by-step flows and alternatives for those who prefer to call or text.

Collaborating with real-time insight

Digitalization can also make teamwork more human. By connecting systems smartly, care professionals can collaborate faster and better. No more scattered notes or duplicate work, but one shared view of the patient. The result: calm, clarity and better decision-making. And more time for genuine connection.

Low-code: adapting quickly to real-world practice

To keep digital care personal, flexibility is crucial. Care is evolving, regulations change and user expectations shift. That’s why we build e-health applications with low-code. Low-code lets us develop quickly and adjust based on real-world feedback. That’s how we make sure care technology truly works for people.

Conclusion: digital care can be more humane

The fear that digitalization makes care impersonal is understandable, but not justified. When well designed and thoughtfully implemented, e-health creates opportunities to make care more personal, inclusive and human-centred.

Curious how e-health can help move your organization forward?

Get in touch! We’d love to think about these possibilities with you.

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Written by
Martijn
van Kuijk
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Mendix Healthcare Connect
6 March 2025
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Healthcare Connect